taking an energy drink;coffee and sugar hit all in one go and it was true. Debbie delivered her iProfit course in Nelson last Friday.
I like the use of stories to deliver a message and Debbie had some great stories to illustrate ways to increase your sales and add value to your customer service. She then applied those techniques to individuals and businesses in the group giving them some immediate action points. Talk about thinking on your feet! One example was having a 'raising the dead' list of customers that you haven't seen for a while and making contact with them. Ask them specifically, 'what can we do to bring you back?' and then listen to the answers! It's important to build relationships with your customers and not 'burn your database' by overloading them with email messages. Make sure that you have new information, industry relevant tips for your customers to add value so they will keep reading your email newsletters and not hitting the 'unsubscribe' button.
I also like the cool time saving Outlook and Excel tips. I'm going to be making much greater use of my email signature function in Outlook to deliver repeat instructions or information instead of using copy and paste.
Aside from the practical information, I find Debbie a joy and a pleasure to work with. I could have listened for a lot longer.
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