OK, so I stuffed up. I booked an airline air ticket for the wrong day. And don't be too critical. If you haven't done it already, you're bound to do it one day.
The story goes that I won a travel voucher in a raffle. In order to redeem it I needed to go into the Air New Zealand Holiday Shop in Nelson to book a flight. I did that, got back to the office and realised that I'd booked the wrong day. I rang back immediately (and actually, that's the key). The staff member said "no problem. I'll just void that ticket and then issue you another one". All I had to do was go back down to the shop and collect the new ticket and pay the balance. (Of course, there were only more expensive flights available on the day I wanted to travel - Murphy's Law). The point is that the customer service that I received was friendly and helpful. Because it was so good the first time, that made it easy to call back as soon as I realised my mistake. It was much appreciated.
The tip of the day is 'you can change your flight ticket without any extra charge, as long as you do it the same day'. The friendly, helpful person at Air New Zealand tells me that the big mistake that people make is to think, oh well, I'll leave that until tomorrow. At which point, extra charges will apply.
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